SHIPPING AND DELIVERY POLICY — BRILHAH

Last updated: 2 September 2026

BRILHAH aims to provide a clear, safe and predictable delivery experience.

This policy explains the markets served, order processing, costs, estimated delivery times, tracking and the procedures that apply to delays, losses or delivery issues.

1. DELIVERY COUNTRIES

BRILHAH currently delivers to:

– Portugal;

– France;

– Belgium;

– Ireland;

– the Netherlands.

Final delivery availability is always confirmed at checkout and may vary depending on the product, supplier, stock or available logistics solution.

BRILHAH may add or temporarily suspend destinations where necessary for logistical, tax, customs or operational reasons.

2. ORDER PROCESSING

Once payment is confirmed, the order enters processing.

Processing may include:

– order validation;

– confirmation of customer details;

– availability confirmation;

– preparation;

– forwarding to a supplier, fulfilment centre or carrier.

Processing time may vary depending on the item and supplier.

3. DELIVERY TIME

The applicable estimated delivery time will, where possible, be shown on the product page, at checkout, in the order confirmation or in dispatch information.

Delivery times shown are estimates unless a specific date or delivery period has been expressly agreed.

Variations may result from:

– destination country;

– product origin;

– supplier;

– carrier;

– periods of high demand;

– public holidays;

– customs procedures;

– weather conditions;

– exceptional logistics events.

Where no specific delivery period has been agreed, the order will be delivered without undue delay and, in any event, within the applicable legal maximum period, currently 30 days after the contract is concluded.

4. PRODUCT ORIGIN

BRILHAH works with different suppliers and logistics partners.

Products may therefore be dispatched from different warehouses or countries.

BRILHAH seeks to select solutions that prioritise:

– tracking;

– reliability;

– a good delivery-time/cost balance;

– reduced customs issues;

– European stock where commercially appropriate.

The logistics origin of the shipment does not change the contract between the customer and BRILHAH.

5. FULFILMENT AND DROPSHIPPING

Some products may be prepared and dispatched directly by BRILHAH suppliers or logistics partners.

Even where a supplier ships directly to the customer, BRILHAH remains responsible to the consumer for the legal obligations arising from the sale.

6. ORDERS WITH MULTIPLE PRODUCTS

An order containing multiple products may arrive in more than one parcel or on different dates where:

– items have different suppliers;

– they are dispatched from different warehouses;

– they have different preparation times.

The customer will not be charged again solely because BRILHAH splits an order into multiple shipments.

7. TRACKING

Where the shipping method includes tracking, a tracking code or link will be provided as soon as the information becomes available.

After a label is created or the parcel is dispatched, the carrier's system may take some time to display the first movement.

If there is an issue, contact:

brilhahiashop@gmail.com

8. SHIPPING COSTS

Standard tracked shipping currently costs:

€3.49 for orders below €39.99.

Standard shipping is free for orders equal to or above:

€39.99.

Where promotions, specific conditions or justified market differences apply, the applicable amount will always be shown before the purchase is completed.

The customer will never be required to pay a shipping charge that was not shown before the order was confirmed.

9. TAXES, CUSTOMS AND ADDITIONAL CHARGES

Some orders may be dispatched through international logistics routes.

BRILHAH seeks to use solutions that avoid unexpected charges for customers.

Where a shipping route may give rise to taxes, customs duties or other additional charges that must be borne by the consumer, this information will be provided in advance where legally required and technically determinable.

BRILHAH does not intend to pass on to customers unexpected charges that should have been taken into account when configuring the order.

10. DELIVERY ADDRESS

The customer is responsible for providing complete and accurate information, including:

– name;

– street;

– house/building number;

– floor/unit where applicable;

– postcode;

– town/city;

– country;

– telephone.

If an error is identified after purchase, contact us immediately at:

brilhahiashop@gmail.com

BRILHAH will try to correct the details where operationally possible but cannot guarantee changes once the order has been processed or dispatched.

11. DELIVERY FAILURE ATTRIBUTABLE TO THE RECIPIENT

Where delivery cannot be completed, for example because of:

– an incorrect address supplied by the customer;

– repeated absence;

– unjustified refusal;

– failure to collect the parcel;

BRILHAH will assess the situation and the costs actually incurred.

Reshipping or return costs will only be charged to the customer where this is legally permissible and properly justified.

12. DELAYS

Occasional delays may occur.

Where BRILHAH becomes aware of a significant delay, it will seek to inform the customer.

If an order is not delivered within the agreed period or, where no period was agreed, within the applicable legal timeframe, the consumer retains all rights provided by law.

13. ORDER NOT RECEIVED

If an order has not been received, we recommend that the customer:

– confirms the delivery address;

– checks the tracking;

– checks with other members of the household;

– contacts BRILHAH.

BRILHAH may open an investigation with the supplier or carrier.

14. ORDER MARKED AS DELIVERED

If tracking shows the order as delivered but the parcel cannot be located, the customer should contact BRILHAH as soon as possible.

Additional information may be requested so an investigation can be opened.

15. DAMAGE IN TRANSIT

BRILHAH assumes towards the consumer the responsibilities required by law for damage occurring during transport where the carrier was engaged as part of our sale.

If the product arrives damaged, contact:

brilhahiashop@gmail.com

Where possible, provide:

– the order number;

– photographs of the product;

– photographs of the packaging;

– the shipping label;

– a description of the issue.

16. LOST ORDER

Where there are signs that an order has been lost, BRILHAH will, where necessary, open an investigation with the carrier or supplier.

Once loss is confirmed, the appropriate legal remedy will be provided, which may include reshipment or a refund.

17. PERIODS OF HIGH DEMAND

During periods such as:

– Black Friday;

– Christmas;

– public holidays;

– major promotions;

– special campaigns;

delivery times may change.

Where such changes are foreseeable, we will seek to communicate them before purchase.

18. BRILHAH'S RESPONSIBILITY

The use of suppliers, carriers or fulfilment centres does not remove BRILHAH's legal responsibilities towards the consumer.

BRILHAH will continue to provide assistance regarding:

– delays;

– losses;

– damage;

– incorrect products;

– delivery problems.

19. CONTACT

BRILHAH

Email:

brilhahiashop@gmail.com

Telephone / WhatsApp:

+351 920 309 070

To help us deal with your request efficiently, please include the order number where possible.