RETURNS AND REFUNDS POLICY — BRILHAH

Last updated: 2 September 2026

At BRILHAH, we aim to provide a clear, safe and transparent shopping experience. This policy governs returns, refunds, exchanges and cancellations without limiting any rights granted to consumers by law.

1. RIGHT OF WITHDRAWAL — 14 DAYS

For online purchases, consumers generally have 14 calendar days from receipt of the goods to notify us of their decision to withdraw from the purchase without giving a reason, subject to applicable legal exceptions.

Contact:

brilhahiashop@gmail.com

2. DO NOT RETURN ITEMS WITHOUT INSTRUCTIONS

Before returning any item, the customer must contact BRILHAH to receive the correct return instructions and address.

The return address may vary depending on the product, supplier or fulfilment centre.

The address shown on the original parcel must not be used without prior confirmation from BRILHAH.

3. RETURN SHIPPING COSTS

Where a return results from a change of mind, a size chosen by the customer, a preference for another colour or model, an accidental purchase or another reason not attributable to BRILHAH or the product, the direct cost of return shipping is borne by the customer.

BRILHAH does not accept returns sent with postage due on delivery.

If the product is incorrect, damaged, defective or non-conforming, the remedies provided by law will apply without undue cost to the consumer.

4. SIZES

Customers should consult the size guide before purchasing.

If the customer orders the correct size and later finds that it does not fit, the return is treated as a customer-choice return.

If the customer receives a different size from the one ordered, the item will be treated as non-conforming.

5. CONDITION OF RETURNED ITEMS

The consumer may inspect the item only to the extent necessary to establish its nature, characteristics and functioning.

Where possible, the item should be returned:

– without signs of use beyond normal inspection;

– unwashed, unaltered and undamaged;

– with original labels, accessories and components;

– suitably packaged.

Handling beyond what is necessary that reduces the value of the goods may result in liability for that diminished value, where legally permitted.

6. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCT

The customer should contact:

brilhahiashop@gmail.com

Where possible, please provide:

– the order number;

– a description of the issue;

– photographs or video;

– an image of the packaging and shipping label where relevant.

After review, BRILHAH will apply the appropriate legal remedy.

7. REFUNDS

Where a refund is due, it will be made using the same payment method used for the purchase unless a different arrangement is lawfully agreed.

Where the right of withdrawal is validly exercised, all amounts legally due will be refunded, including the cost of the standard delivery method originally selected.

Additional delivery costs arising from a more expensive delivery option voluntarily chosen by the customer will not be refunded where permitted by law.

BRILHAH may withhold the refund until the returned item is received or until the consumer provides evidence that it has been sent.

8. EXCHANGES

BRILHAH does not guarantee direct exchanges of size, colour or variant.

Where necessary, the following process may be used:

return → refund → new order.

9. SEALED PRODUCTS FOR HYGIENE REASONS

Where legally applicable, sealed products that are not suitable for return for health-protection or hygiene reasons may be excluded from the right of withdrawal once the seal has been opened.

10. CANCELLATIONS

To cancel or change an order, the customer should contact us immediately:

brilhahiashop@gmail.com

We will try to cancel the order before processing or dispatch. Once processing has begun, the return rules apply.

11. INCORRECT ADDRESS, REFUSAL OR FAILURE TO COLLECT

The customer is responsible for providing complete and accurate information.

Where an order is returned because of an address error, unjustified refusal or failure to collect attributable to the customer, BRILHAH may assess reshipping or return costs, but only where legally permitted.

12. INTERNATIONAL RETURNS

The return address is not necessarily the same as the original dispatch address.

The customer must always contact BRILHAH before sending any item back.

13. LEGAL GUARANTEE

This policy does not limit legal rights relating to defective or non-conforming goods.

New movable goods sold to consumers are covered by the currently applicable 3-year legal conformity guarantee.

14. CONTACT

BRILHAH

Email: brilhahiashop@gmail.com

Telephone / WhatsApp: +351 920 309 070

No item should be returned before BRILHAH has provided the applicable instructions.